FAQs

Frequently Asked Questions


We set our jacket sleeves by hand of course!

Yes, but we’ll need your armscye measurement and armscye depth. We prefer to wait till customers 2nd jacket, in that getting this perfect is more of an art than a science. In addition most men find our standard armhole height higher than what they are used to from off the rack and are more than satisfied with our initial build.

When making a jacket for the first time, we require photos from the customer in order to gauge this. The wrong sleeve pitch is a very difficult thing to fix as that the sleeves have to be taken off and adjusted. We would take back the jacket and adjust it ourselves in this case.

We are a company that prides itself on great service and communication skills – the person you speak with on the phone works directly with our certified master tailor on every order. Every order is carefully examined, every garment painstakingly designed and drawn out – this is one of our value-adds, a solid stream of communication that ensures the clients desires are not lost in the process.

Every client has a unique pattern made – this is not made to measure.